Dodds Brothers Manufacturers of The Ozark Biomass Furnace and Econo Furnace	Dodds Brothers Wholesale Supply & Distributing
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Return Policy
NO refunds or returns on parts that have been installed or used, or on any part that uses electricity
Return Period
All returns must be pre-authorized by us within 7 days from the date merchandise was received, and returned to us within 21 days from the date merchandise was received. Items mailed or shipped to us without contacting us first will not be processed. Returned parts must be in new and un-used condition and in their original boxes with all included accessories, instructions etc. Customer is responsible for all shipping costs, and there will be a restocking fee applied, no exceptions. If Dodds Brothers Wholesale Supply & Distributing ship the incorrect part our Policy is very simple, you the customer should call us with in 7 days from the date merchandise was received, and Dodds Brothers Wholesale Supply & Distributing send you RMA paperwork as soon as we receive that back we will issue an RMA #. Dodds Brothers Wholesale Supply & Distributing WILL NOT REFUND ANY MONEY BUT WILL PROVIDE THE CORRECT PART. IF THE CUSTOMER ORDERS THE WRONG PART Dodds Brothers Wholesale Supply & Distributing WILL ONLY EITHER ISSUE A STORE CREDIT OR SHIP THE CORRECT PART if Dodds Brothers Sales and Service AUTHORIZES THE RETURN. All return items are subject to a 25% restocking fee. We will issue an RMA (Return Merchandise Authorization) number if we authorize the return, that number must be written on the outside of the shipping package and on a piece of paper on the inside of the package. The RMA# expires 21 days from the date it was issued. Any return without an RMA or expired RMA will not be processed.
Exceptions
The following items are not returnable: parts that have been installed or used, or on any part that uses electricity.
Warranty
All returns must be pre-authorized by us, items mailed or shipped to us without contacting us first will not be processed. We will issue an RMA (Return Merchandise Authorization) number if we authorize the return, that number must be written on the outside of the shipping package and on a piece of paper on the inside of the package . The RMA# expires 21 days from the date it was issued. Any return without an RMA will not be processed. All products have a 12 month warranty unless otherwise stated in the catalog or on the website. Customer is responsible for all shipping costs, No exceptions. Dodds Brothers Wholesale Supply & Distributing will not be liable for any costs of removal, reinstallation or transportation or any other charges which may arise in connection with a warranty claim. Warranty starts from date of purchase, if you do not have your invoice, warranty will be calculated from manufacturers date. SELLER'S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled (such as hard water or rust deposits in circulator pumps), or misrepaired by persons other than Seller.
SPECIAL ORDER ITEMS
Special Order Items (There are "No Cancellations ") You cannot cancel once we place the order from the factory for non-stock items. Special Order items require some additional time before they can be shipped. For example, "Special Order" adds 2-4 weeks for Product adjustment time. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail or phone. There are No Cancellations or Returns.
Security and Privacy
We ensure that our secure online ordering system will honor your privacy. Your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality.
Shipping Policy
We ship using USPS. Shipping Method and Costs Depend on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. The delivery time is based on stock availability of all part(s). Delivery time is calculated on business days which are Monday-Friday, excluding federal holidays within the United States.
FREIGHT POLICY
All shipments are prepaid and, any extra charges incurred for additional services, such as shipment to point specified by customer will be added to order total. It is the recipients responsibility to inspect the pallet for damage, and make notes of any damage in writing before signing and accepting it. The delivery time is based on stock availability of all part(s).
Shipping Times

During our peak season August - March it can take up to 4 weeks for your order to ship then 3 -10 days for delivery once the order has shipped. Once the order is placed if it is cancelled there will be a 25% restocking/cancelation fee no exceptions

Shipping Rates
(As of February 1, 2021)
Catalogs
Free catalog mailed to your address anywhere in the world
FREE BIBLE
One (1) Free Bible English (King James) or Spanish mailed to your address anywhere in the world.
SHIPPING WITHIN THE USA

Standard Domestic Shipping: Within the U.S.A. Orders up to $50.00 are $10.00 shipping, for each $1 over $50.00 it is $0.20 per dollar or 20%. With the exception of oversized and restricted products there will be additional shipping fee for these.  Allow 7-14 Calendar Days for shipping with the exception of oversized and restricted products. Oversized and restricted products can take up to 4-6 weeks to ship.
(Oversized and restricted items are at our discretion.)

INERNATIONAL
Please contact us for quote.
Business Days are Monday –Wednesday
Exclude all Federal (USA) and State (Missouri) Holidays
and all Christian Holidays
Oversized = Our Discretion