Dodds Brothers
Manufacturers of The Ozark Biomass Furnace
and
Econo Furnace
Dodds Brothers Wholesale Supply & Distributing
  
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We Will Be Closed
November 22-25
December 22-25
December 29-January 1
We will not be shipping during these dates

NO refunds or returns on parts that have been installed or used, or on any part that uses electricity

30-Day Return Period
All returns must be pre-authorized by us and returned to us within 30 days from the date merchandise was received. Items mailed or shipped to us without contacting us first will not be processed. Returned parts must be in new and un-used condition and in their original part boxes with all included accessories, instructions etc. If Dodds Brothers Wholesale Supply & Distributing ship the incorrect part our Policy is very simple, you the customer should call us right away and Dodds Brothers Wholesale Supply & Distributing will immediately ship the correct part out. And send you a return label to return the incorrect part to us. Dodds Brothers Wholesale Supply & Distributing WILL NOT REFUND ANY MONEY BUT WILL PROVIDE THE CORRECT PART. IF THE CUSTOMER ORDERS THE WRONG PART Dodds Brothers Wholesale Supply & Distributing WILL ONLY ISSUE A STORE CREDIT if Dodds Brothers Sales and Service AUTHORIZES THE RETURN. All return items are subject to a 25% restocking charge. We will issue an RMA (Return Merchandise Authorization) number if we authorize the return, that number must be written on the outside of the shipping package and on a piece of paper on the inside of the package. The RMA# expires 21 days from the date it was issued. Any return without an RMA will not be processed.
Exceptions
The following items are not returnable: parts that have been installed or used, or on any part that uses electricity.
Warranty
All returns must be pre-authorized by us, items mailed or shipped to us without contacting us first will not be processed. We will issue an RMA (Return Merchandise Authorization) number if we authorize the return, that number must be written on the outside of the shipping package and on a piece of paper on the inside of the package. The RMA# expires 21 days from the date it was issued. Any return without an RMA will not be processed. All products have a 12 month warranty unless otherwise stated in the catalog or on the website. Customer is responsible for all shipping costs. Dodds Brothers Wholesale Supply & Distributing will not be liable for any costs of removal, reinstallation or transportation or any other charges which may arise in connection with a warranty claim. Warranty starts from date of purchase, if you do not have your invoice, warranty will be calculated from manufacturers date. SELLER'S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled (such as hard water or rust deposits in circulator pumps), or misrepaired by persons other than Seller.
SPECIAL ORDER ITEMS
Special Order Items(There are "No Cancellations ") You cannot cancel once we place the order from the factory for non-stock items. Special Order items require some additional time before they can be shipped. For example, "Special Order" adds 2-4 weeks for Product adjustment time. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail or phone. There are "No Cancellations”
Security and Privacy
We ensure that our secure online ordering system will honor your privacy. Your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality.

Shipping Rates
(As of October 1, 2018)
Catalogs
Free catalog mailed to your address anywhere in the world
FREE BIBLE
One (1) Free Bible English (King James) Spanish or French mailed to your address anywhere in the world.
Small Seed Packs
Free Shipping on all SMALL seed packs mailed to any address in USA, Canada, & Mexico
USA includes : All 50 states, 5 US territories, (Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands & American Samoa) Federal District (Washington DC), Military & Diplomatic addresses (APO, FPO, & DPO), and the 3 Freely Associated States of the USA (Federated States of Micronesia, Marshall Islands & Palau)
SHIPPING WITHIN THE USA
Economy Shipping: FREE SHIPPING ON ALL ORDERS $100 OR MORE & $9.99 SHIPPING ON ORDERS $99.99 OR LESS anywhere in the United States of America. This includes all 51 states (48 continuous states Alaska, Hawaii, & Puerto Rico) All 5 territories of the USA (Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, & American Samoa) & Federal District (Washington DC). We normally ship within 5 business days however in peak seasons allow up to three weeks for order to ship. Shipments normally take 7 days to arrive after it has shipped depending on your location, outlying areas of the U.S.A. including Alaska and the islands allow extra time. We ship Fedex Ground & USPS,  larger items ship Fedex Frieght or various trucking companies. Please allow four weeks before calling to trace an order. If you need your order shipped faster please upgrade your shipping to Expedited.
Please note: NO Extra Shipping Charge on large items, however some shipping restrictions may apply outside of the continuous 48 states, & Washington DC due to freight restrictions & other restrictions & size of items.

Expedited Shipping: For 48 continuous states & Washington DC orders 19.99 and under shipping is $12.50, orders $20.00-$99.99 shipping $20.00, orders $100.00 and over shipping charge will be 25% of the total of the order excluding sales tax. Expedited shipments ship the next business day (business day ends 11:59pm CST).   Shipments normally take 7 days to arrive after it has shipped depending on your location. We ship Fedex Ground & USPS. Oversized items are excluded from expedited shipping, oversized at our discretion. If item in your order is backordered order gets bumped back to economy we will refund expedited fee and let you know.

SHIPPING AND HANDLING CHARGES ARE NON REFUNDABLE

SHIPPING TO APO, FPO & DPO ADDRESSES
FREE SHIPPING ON ALL ORDERS $100 OR MORE & $9.99 SHIPPING ON ORDERS $99.99 OR LESS, to all APO, FPO, & DPO addresses on all products that can be shipped with the USPS only. Sorry we cannot ship larger items to these addresses.
Please Note: Please make sure the products you are buying are legal in the country you are in. We Cannot be held responsible if the product is confiscated in customs.
Shipping to the Freely Associated States of the USA
(Federated States of Micronesia, Marshal Islands, & Palau,) FREE SHIPPING ON ALL ORDERS $100 OR MORE & $9.99 SHIPPING ON ORDERS $99.99 OR LESS. On all products that can be shipped with the USPS only
Larger products that cannot be shipped via USPS, extra charges apply, pleae contact us for price quote. Also note some products cannot be shipped via USPS.
PLEASE NOTE: Please make sure the products you are buying are legal in the country you live in, We cannot be held responsible if the product is confiscated in customs. If any taxes, custom fees, GST, brokerage fee, tarrifs, or any other fees of this nature are your responsibility.
OVER NIGHT EXPRESS
$99.99 on a product that can ship FedEx Express to the continuous 48 states & Washington DC (only) Where this service is available Order must be received by 10 AM the day of shipping or it will go out the next day. This service is not available outside of the continuous 48 states and Washington DC.
Please Note Some items are restricted from this service and cannot be shipped.
Please Note Some remote areas in the continuous 48 states (such as certain mountainous regions and other remote areas) this service is NOT available.
CANADA
$29.99 USD on all orders to CANADA.
Please Note: Taxes, customs, GST, Brokerage fees, tariffs, and any fees of this nature are your responsibility.
Please Note: Some products are restricted due to shipping restrictions & size. Please make sure products you are buying are legal in CANADA, we cannot be held responsible if product is confiscated in customs. On large shipments we reserve the right to cancel order if shipping is to expensive.
INERNATIONAL
Please contact us for quote.


Business Day = Monday - Friday excluding US Federal Holidays and Christian Holidays
Oversized = Our Discretion