Dodds Brothers
Manufacturers of The Ozark Biomass Furnace
and
Econo Furnace
Dodds Brothers Wholesale Supply & Distributing
  
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NO refunds or returns on parts that have been installed or used, or on any part that uses electricity

30-Day Return Period
All returns must be pre-authorized by us and returned to us within 30 days from the date merchandise was received. Items mailed or shipped to us without contacting us first will not be processed. Returned parts must be in new and un-used condition and in their original part boxes with all included accessories, instructions etc. If Dodds Brothers Wholesale Supply & Distributing ship the incorrect part our Policy is very simple, you the customer should call us right away and Dodds Brothers Wholesale Supply & Distributing will immediately ship the correct part out. And send you a return label to return the incorrect part to us. Dodds Brothers Wholesale Supply & Distributing WILL NOT REFUND ANY MONEY BUT WILL PROVIDE THE CORRECT PART. IF THE CUSTOMER ORDERS THE WRONG PART Dodds Brothers Wholesale Supply & Distributing WILL ONLY ISSUE A STORE CREDIT if Dodds Brothers Sales and Service AUTHORIZES THE RETURN. All return items are subject to a 25% restocking charge. We will issue an RMA (Return Merchandise Authorization) number if we authorize the return, that number must be written on the outside of the shipping package and on a piece of paper on the inside of the package. The RMA# expires 21 days from the date it was issued. Any return without an RMA will not be processed.
Exceptions
The following items are not returnable: parts that have been installed or used, or on any part that uses electricity.
Warranty
All returns must be pre-authorized by us, items mailed or shipped to us without contacting us first will not be processed. We will issue an RMA (Return Merchandise Authorization) number if we authorize the return, that number must be written on the outside of the shipping package and on a piece of paper on the inside of the package. The RMA# expires 21 days from the date it was issued. Any return without an RMA will not be processed. All products have a 12 month warranty unless otherwise stated in the catalog or on the website. Customer is responsible for all shipping costs. Dodds Brothers Wholesale Supply & Distributing will not be liable for any costs of removal, reinstallation or transportation or any other charges which may arise in connection with a warranty claim. Warranty starts from date of purchase, if you do not have your invoice, warranty will be calculated from manufacturers date. SELLER'S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled (such as hard water or rust deposits in circulator pumps), or misrepaired by persons other than Seller.
SPECIAL ORDER ITEMS
Special Order Items(There are "No Cancellations ") You cannot cancel once we place the order from the factory for non-stock items. Special Order items require some additional time before they can be shipped. For example, "Special Order" adds 2-4 weeks for Product adjustment time. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail or phone. There are "No Cancellations”
Security and Privacy
We ensure that our secure online ordering system will honor your privacy. Your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality.
Shipping Policy
We ship using Fed Ex and USPS. Shipping Methods and Costs Depend on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. The delivery time is based on stock availability of all part(s). Delivery time is calculated on business days which are Monday-Friday, excluding federal holidays within the United States. For next day or two day shipments you must call us to place the order at 417-453-6751 or 877-453-9223 before 11:00am CST.
FREIGHT POLICY
All shipments are prepaid and, Any extra charges incurred for additional services, such as shipment from point specified by customer will be added to order total. Title and risk of loss will be passed on to purchaser on delivery to the common carrier. If product is damaged in transit, recipient must file claim with carrier NOT WITH Dodds Brothers Wholesale Supply & Distributing The delivery time is based on stock availability of all part(s).
Retail Shipping Rates For The USA
Catalogs
Free catalog shipped to your mailing address anywhere in the world. Free English King James Bible one per address anywhere in the world.
Orders up to $249.99 to all of the lower 48 states of the United States of America and Washington D.C. $20.00 shipping and handling charge .
-Orders to Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, Northern Mariana Islands, and American Samoa $20.00 for shipping as long it will ships with the USPS. For larger items inquire for quote. Items shipping through FedEx ground or USPS allow up to 10 days for delivery to lower 48. Limited to one address per order. Please note shipping charges as well as sales tax do not apply towards the free shipping threshold. 
-Free shipping on orders $250.00 or more to all the lower 48 states of the United States of America and Washington D.C.
Free shipping on orders to Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, Northern Mariana Islands, and Amercian Samoa as long as it will ship with the USPS. For larger items inquire for quote. Items shipping through FedEx ground, USPS and Freight Line allow up to 10 days for delivery to the lower 48. Limited to one address per order. Please note shipping charges as well as sales tax do not apply towards the free shipping threshold.
Orders to Canada $249.99 ships for $20.00 as long as it will ship with the USPS. Orders $250.00 or more ship free as long as it will ship with the USPS. For larger items inquire for quote.
International
Anything that ships through the USPS $40.00 for all other items inquire for quote. Dodds Brothers Wholesale Supply & Distributing is not responsible for local taxes or import fees.
Express & Over Night Shipping
Call for a quote and availability. Must call before 11:00 AM or it goes out the next day.
Not available outside the lower 48 states and Washington D.C., not available on all items or in all areas.