Dodds Brothers
Manufacturers of The Ozark Biomass Furnace
and
Econo Furnace
Dodds Brothers Wholesale Supply & Distributing
  
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NO refunds or returns on parts that have been installed or used, or on any part that uses electricity

30-Day Return Period
All returns must be pre-authorized by us and returned to us within 30 days from the date merchandise was received. Items mailed or shipped to us without contacting us first will not be processed. Returned parts must be in new and un-used condition and in their original part boxes with all included accessories, instructions etc. If Dodds Brothers Wholesale Supply & Distributing ship the incorrect part our Policy is very simple, you the customer should call us right away and Dodds Brothers Wholesale Supply & Distributing will immediately ship the correct part out. And send you a return label to return the incorrect part to us. Dodds Brothers Wholesale Supply & Distributing WILL NOT REFUND ANY MONEY BUT WILL PROVIDE THE CORRECT PART. IF THE CUSTOMER ORDERS THE WRONG PART Dodds Brothers Wholesale Supply & Distributing WILL ONLY ISSUE A STORE CREDIT if Dodds Brothers Sales and Service AUTHORIZES THE RETURN. All return items are subject to a 25% restocking charge. We will issue an RMA (Return Merchandise Authorization) number if we authorize the return, that number must be written on the outside of the shipping package and on a piece of paper on the inside of the package. The RMA# expires 21 days from the date it was issued. Any return without an RMA will not be processed.
Exceptions
The following items are not returnable: parts that have been installed or used, or on any part that uses electricity.
Warranty
All returns must be pre-authorized by us, items mailed or shipped to us without contacting us first will not be processed. We will issue an RMA (Return Merchandise Authorization) number if we authorize the return, that number must be written on the outside of the shipping package and on a piece of paper on the inside of the package. The RMA# expires 21 days from the date it was issued. Any return without an RMA will not be processed. All products have a 12 month warranty unless otherwise stated in the catalog or on the website. Customer is responsible for all shipping costs. Dodds Brothers Wholesale Supply & Distributing will not be liable for any costs of removal, reinstallation or transportation or any other charges which may arise in connection with a warranty claim. Warranty starts from date of purchase, if you do not have your invoice, warranty will be calculated from manufacturers date. SELLER'S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled (such as hard water or rust deposits in circulator pumps), or misrepaired by persons other than Seller.
SPECIAL ORDER ITEMS
Special Order Items(There are "No Cancellations ") You cannot cancel once we place the order from the factory for non-stock items. Special Order items require some additional time before they can be shipped. For example, "Special Order" adds 2-4 weeks for Product adjustment time. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. You will be notified of the status of your Special Order item by e-mail or phone. There are "No Cancellations”
Security and Privacy
We ensure that our secure online ordering system will honor your privacy. Your credit card number and other personal data will be treated with the highest standards of safety, security, and confidentiality.

Shipping Rates
(As of January 1, 2019)
Catalogs
Free catalog mailed to your address anywhere in the world
FREE BIBLE
One (1) Free Bible English (King James) Spanish or French mailed to your address anywhere in the world.
Small Seed Packs
Free Shipping on all SMALL seed packs mailed to any address in USA, Canada, & Mexico
USA includes : All 50 states, 5 US territories, (Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands & American Samoa) Federal District (Washington DC), Military & Diplomatic addresses (APO, FPO, & DPO), and the 3 Freely Associated States of the USA (Federated States of Micronesia, Marshall Islands & Palau)
SHIPPING WITHIN THE USA
Economy Shipping: FREE SHIPPING ON ALL ORDERS $100 OR MORE & $9.99 SHIPPING ON ORDERS $99.99 OR LESS anywhere in the United States of America. This includes all 51 states (48 continuous states Alaska, Hawaii, & Puerto Rico) All 5 territories of the USA (Puerto Rico, US Virgin Islands, Guam, Northern Mariana Islands, & American Samoa) & Federal District (Washington DC).
Can take up to 15 business days to ship, once shipped the shipment normally takes 3 to 7 days to arrive depending on your location, outlying areas of the U.S.A. Including Alaska and the Islands allow for extra time, so please allow 20 business days before calling or contacting us to track an order
With economy shipping we will hold the order for 24 hours to allow for cancellation before processing the order once the 24 hour is over the order will go into processing, any orders after this can be upgraded to standard or expedited shipping methods anytime before it ships. Orders after the 24 hour hold can not be canceled and must go through the same procedure as refunded goods
We do not offer tracking numbers on economy shipments so please allow 20 business days before calling to track an order
There is a 25% restocking fee on economy shipping returns and orders canceled after the 24 hour hold no exceptions

Standard Shipping
Takes up to 5 business days to ship once we have the funds in our account (so paying by check allow extra 10 days for check to clear the bank)
Tracking number for shipping available
Ships Fed Ex Ground, Fed Ex Freight, or USPS (possible other modes of shipping)

Once shipped the shipment normally takes 3 to 7 days to arrive depending on your location, outlying areas of the U.S.A. Including Alaska and the Islands allow for extra time, so please allow 2 weeks before calling or contacting us to track an order
Order can be upgraded to expedited shipping anytime before it has shipped
Order can be canceled at anytime before it has been processed for shipping, packed for shipping , or shipped
Cancelations once order has been processed for shipping, packed for shipping, or shipped can not be canceled and must go through the same procedure as returned goods
Returned goods items to be returned must request an RMA (Return Merchandise Authorization) this RMA will be faxed, emailed, or mailed USPS and must be completely filled out and returned to Dodds Brothers via
fax at 417-453-6082, email at RMA@doddsbrothers.com or
mailed to 11136 Hwy AD Falcon MO 65470 before RMA will be authorized
If return is granted, there will be a 10% restocking fee and does not include original shipping, you are responsible to pay return shipping to
Dodds Brothers
11136 Hwy AD
Falcon MO 65470

Expedited Shipping: For 48 continuous states & Washington DC excluding sales tax. Expedited shipments ship the next business day (business day ends 11:59pm CST).   Shipments normally take3 to 7 days to arrive after it has shipped depending on your location. We ship Fedex Ground & USPS. Oversized items are excluded from expedited shipping, oversized at our discretion. If item in your order is backordered order gets bumped back to economy we will refund expedited fee and let you know.

SHIPPING AND HANDLING CHARGES ARE NON REFUNDABLE

SHIPPING TO APO, FPO & DPO ADDRESSES
FREE SHIPPING ON ALL ORDERS $100 OR MORE & $9.99 SHIPPING ON ORDERS $99.99 OR LESS, to all APO, FPO, & DPO addresses on all products that can be shipped with the USPS only. Sorry we cannot ship larger items to these addresses.
Please Note: Please make sure the products you are buying are legal in the country you are in. We Cannot be held responsible if the product is confiscated in customs.
Shipping to the Freely Associated States of the USA
(Federated States of Micronesia, Marshal Islands, & Palau,) FREE SHIPPING ON ALL ORDERS $100 OR MORE & $9.99 SHIPPING ON ORDERS $99.99 OR LESS. On all products that can be shipped with the USPS only
Larger products that cannot be shipped via USPS, extra charges apply, pleae contact us for price quote. Also note some products cannot be shipped via USPS.
PLEASE NOTE: Please make sure the products you are buying are legal in the country you live in, We cannot be held responsible if the product is confiscated in customs. If any taxes, custom fees, GST, brokerage fee, tarrifs, or any other fees of this nature are your responsibility.

CANADA
$29.99 USD on all orders to CANADA.
Please Note: Taxes, customs, GST, Brokerage fees, tariffs, and any fees of this nature are your responsibility.
Please Note: Some products are restricted due to shipping restrictions & size. Please make sure products you are buying are legal in CANADA, we cannot be held responsible if product is confiscated in customs. On large shipments we reserve the right to cancel order if shipping is to expensive.
INERNATIONAL
Please contact us for quote.


Business Days are Monday – Friday
Not Saturday or Sunday
Exclude all Federal (USA) and State (Missouri) Holidays
and all Christian Holidays
Oversized = Our Discretion